Ratings & Reviews
|Recommended: YesVery good experience — The leasing agents are always very friendly and helpful when dealing with issues. Maintenance was quick to respond to any issues. Apartment was very nice and location was great.
response from property -We appreciate your positive review of Aura Downtown! Thanks for taking a moment to share these kind words about our responsive maintenance team. Our goal is to continue providing you with a 5-star living experience so if there is anything you need, please do not hesitate to reach out to us!
|Recommended: YesAwesome — Neighborhood is nice, staff is very friendly.
Thanks for awarding Aura Downtown with a five-star rating! It's great that you feel happy and comfortable at our community—we want nothing less for our residents!
|Recommended: YesPerfect for me... — I love my apartment and it is absolutely perfect for me. The Kitchen is my favorite part of the place. The location is perfect and is within walking distance of waterside. Perfect for anyone looking for something in the city.
Thanks for taking a moment to share this review and high rating of Aura Downtown! We are so ecstatic to hear that you are pleased with your decision to make your home here and that you are happy with the convenient location! Again, thank you and we truly appreciate your residency!
|Recommended: YesGreat property — Great building to live in, good location, clean and modern apartments, friendly and attentive property staff, enjoy the community events food trucks, pool bbq, etc . Enjoyed my time
That’s awesome to hear! We love our residents and want to make sure they are having a great experience at Aura Downtown. Please reach out if we can be of assistance in the future.
|Recommended: YesGreat and quiet place to live — I almost thought that I didn't have neighbors because I never hear them. Alas, I see them come and go all the time. I'm positive they're real The complex is well-kept and I always feel at home when I arrive. For someone who works hard like I do, one of the most important things is to feel welcome and happy when you come home. I have felt this way every day since I have moved in and I have so many great things to say. If I wanted to stay in this town forever, I don't think I would ever leave
Thank you for your review of Aura Downtown, and for your feedback about our well-maintained community. We're so pleased that you've noticed our efforts. Please reach out if we can assist you in the future. We look forward to your continued satisfaction!
|Recommended: YesGreat apartment for living in downtown Norfolk — We spent one year living at Aura Downtown and really enjoyed our time there. The apartment had great appliances and was constructed well, nothing felt chintzy. The attached parking garage is perfect for a downtown apartment. The garage does have a few bike storage areas however, even with our bikes double locked, they were still stolen. We lived on the top floor, so can't say anything regarding the noise level from above. But, next-door neighbor noise was basically nonexistent. This apartment is in a great location for walking anywhere downtown and we always felt very safe. Just like every apartment, we did have a few cons about living at Aura Downtown. The drains in the bathroom were very sensitive and would clog easily, it was just a nuisance we weren't expecting. Also having our bikes stollen was a bummer, but not the apartment's fault...however we didn't receive much if any concern or help from the office when we notified them of the stollen bikes. Our only other con would be hefty move out fees to cover cleaning and carpet cleaning, this basically takes up a good chunk of your security deposit. We have lived in many apartment complexes and never had such pricey move out fees. We spent a great amount of time cleaning our apartment on our move-out day to avoid such fees but received them anyways, so our advice would be to save yourself some time and not worry about cleaning since they'll charge you anyways.
|Recommended: YesI’m glad I moved here. — It’s a very nice place. Great location, great staff, and great price
What a great review! Thanks so much for taking the time to let us know how we're doing. We always love to receive such positive feedback about our community and our team here at Aura Downtown.
|Recommended: YesGreat Apartment — Overall I am happy living here. I had to find a place to live quickly and the staff made the move as smooth as possible. I haven't had trouble finding parking, but the spots are a little narrow. I can overlook the narrow spaces since the deck is secure and attached to the building which is hard to find living in town. I do occasionally hear my upstairs neighbor of if people are being loud in the hall. However it is not often and does not change my views on living here.
Thank you for your excellent review! We’re thrilled to hear that our team has provided such great service, and that you're loving our outdoor balcony space here at Aura Downtown. Please let us know if you need anything in the future. We look forward to your continued satisfaction!
|Recommended: YesAmazing — Go for it.
Thanks for your five-star rating of Aura Downtown, Tahicia! We always love receiving such positive feedback from our residents and guests!
|Recommended: YesAmazing. — Great and comfortable. Convenient location and the spot to be if you want to be downtown.
Thank you so much! We’re committed to providing our residents with the best experience possible, so we’re happy to hear that you are enjoying our comfortable apartments and convenient location. We appreciate your excellent rating and review, and sincerely hope you enjoy your home at Aura Downtown.
|Recommended: YesI love it here — I love the apartment, the staff is AWESOME
Thank you for taking the time to share your feedback. We are happy to hear that you are loving your home and that our team has treated you to exceptional customer service! Please reach out if we can be of any assistance in the future. Thank you!
|Recommended: YesLovely — Love the building and location. I can't hear my next door neighbors whatsoever. Upstairs a slightly different story. Parking is good and staff is very professional.
Thank you! At Aura Downtown, we truly value our residents and always appreciate their feedback. We hope to provide you with excellent customer service during your residency. Thanks for taking the time to let us know how we’re doing!
|Recommended: YesVery happy — very happy
Hello and thank you for your positive review of Aura Downtown! We’re so glad to hear that you’re happy. We appreciate your feedback. Have a great day!
|Recommended: YesThe apartment is nice, however the parking lot is terrible. — The parking lot spaces are very close together. It is difficult to park and open your car door without hitting cars pillars next to you. I would advise someone to be prepared to get some damage on their car due to these crammed spaced.
Thank you for your review of Aura Downtown and for your valuable feedback. We want all of our residents to love their home so please contact us at the Leasing Office if you would like to discuss any parking concerns. We'd love to hear from you. Thank you!
|Recommended: YesLoving the Downtown atmosphere — Great location Friendly staff Reasonable rates
That’s awesome to hear. We love our residents, and want to make sure they are having a great experience at Aura Downtown. We're especially appreciative of your compliments to our team. Please reach out if we can be of assistance in the future.